VELYRNSupport
Get help with account access, workspace setup, mobile behavior, privacy questions, or unexpected product behavior. Do not send passwords, access tokens, or unnecessary customer information by email.
Contact support
For product and account help, email support@velyrn.co. Include a concise description, the screen or action involved, and any non-sensitive error message. VELYRN does not publish phone support, office hours, or a guaranteed response time.
Privacy and data requests
For privacy questions, email privacy@velyrn.co. Signed-in users can permanently delete their personal account from Account & security on the web or Settings in the mobile app. People whose data appears in a business workspace should ordinarily contact that business first.
Quick troubleshooting
- Confirm the device has a working internet connection.
- Check that the email address is entered without extra spaces.
- Use a current team invitation token only once.
- If a session expired, sign in again; access tokens are intentionally time-limited.
- If business data appears stale, use the screen's Refresh action before retrying a change.
- For a deletion ownership warning, transfer the workspace owner role before retrying.
Policies
Review the Privacy Policy and Terms of Service for current service, data, and account details.